Product and Service Delivery Team Lead

Location: Portishead.

Viper Innovations Ltd provide innovative high-end engineering products and service solutions for the Global Subsea Oil & Gas and UK Rail Industries. With our passion for product and service development, this is an exciting time to join us and working within a dedicated and dynamic customer focused team, you will be encouraged and rewarded for your contribution to the future success of the company.

We are currently seeking to appoint a Product and Service Delivery Team Lead based at our Portishead site. This exciting new role will be responsible for Product and Service Delivery management for the entire customer journey and will include ownership of all business activities from initial handover up to and including sales support, ensuring that we are the supplier of choice, exceeding customer expectations and cultivating repeat business opportunities.

This is a new appointment so there is the opportunity to be part of the growth and development of the business as we move to new and exciting opportunities. The role will support business leadership in establishing and executing our strategic goals, ensuring inspirational leadership of the Product and Service Delivery Team identifying development opportunities and ensuring full engagement within the team.

As Product and Service Delivery Team Lead you will have significant experience of the day-to-day leadership and management of a team. You will be confident and experienced in the execution of parallel activities, managing delivery schedules and budgets to ensure on time, on budget completion.

In this role communication is key you will liaise with our key customers to ensure that we maintain our highest standard of service and exceed expectations. Communications at all levels of the business and with key contacts in all department is essential to the success of this role. Driving a passion for continuous improvement through our lessons learned process is also vital as is a proactive one team approach.

In return we can offer a competitive salary, 26 days holiday plus bank holidays, flexible working arrangements, flexible buy and sell holiday scheme, private medical healthcare scheme, EAP, access to discount retail sites, contributory pension scheme and profit related bonus and free onsite parking.

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